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18 Years of SaaS

Shashank Tonpekar

Applied AI Platforms

I help enterprise SaaS teams turn AI ideas into products and agentic workflows that work in the real world.

18+ years across enterprise software, ITSM, ServiceNow and AI product development. I work with product and technology teams on AI product strategy, workflow design, agentic systems and enterprise adoption.

Proven Scale

Enterprise Systems in Production

18+

Years in SaaS

8+

Years ServiceNow

Product Strategy > Execution

AI Product & Agentic Workflows

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18+

8+

Years in ServiceNow

Years Enterprise Technology

Learn more

Problems I Work On

We want to add AI to our product but don't know where it creates real value.

I help identify workflows where AI can meaningfully improve outcomes and define a practical MVP

We have an AI copilot but want to move towards agents.

I help redesign the product around planning, actions, approval , tools , background work and human oversight.

Our AI demos look impressive, but the product doesn't feel reliable.

I help teams think through evaluation, failure states, trust, workflow boundaries and product analytics.

We're building for enterprise users and AI adoption is difficult

I help identify enterprise friction around permissions, integrations , control and user trust.

We're building AI for IT

I bring deep ITSM and ServiceNow product experience to AI product and workflow strategy.

Where can I learn more about you?

You can explore other sections of this website, such as the "About Us" page or our blog, to learn more about our company, mission, and team.

How I Can Help

AI Product Strategy

Turn an AI idea into a product direction

Design AI agents around real business workflows

Make AI products work inside enterprise environments

Agentic Workflow Design
Enterprise AI Product Advisory
ITSM & Service Management Advisory

Deep product and domain advisory for ITSM and enterprise service workflows

Crisp architectural wireframe diagram of a multi-agent LLM pipeline, clean lines, slate and steel tones, shallow depth of field
Crisp architectural wireframe diagram of a multi-agent LLM pipeline, clean lines, slate and steel tones, shallow depth of field
Explore Skyfall
Featured Work

Battle-Tested AI Orchestration

Deep dives into high-stakes engineering initiatives, from the Skyfall secure multi-agent LLM framework to large-scale ServiceNow integrations.

Skyfall Initiative

Securing LLM Boundaries

Architecting a multi-agent framework to isolate sensitive data pipelines, ensuring compliance with enterprise security standards while maintaining sub-second orchestration latency.

Executive Outreach

Let's Architect Your Strategy

Connect directly to discuss enterprise SaaS architecture, custom LLM orchestration, or high-stakes technical pre-sales leadership.